On Content, Collaboration and Findability

Recently, I have been trying to better understand the language in use by our users in the search solution we use, and in order to do that, I have been trying to determine what tools and techniques one might use to do that. This is the first post in a planned series about this effort.

I have many goals in pursuing this. The **primary goal has been to be able to identify trends from the whole set of language in use by users** (and not just the short head). This goals supports the underlying business desire of identifying content gaps or (more generally) where the variety of content available in certain categories does not match with the variety expected by users (i.e., how do we know when we need to target the creation and publication of specific content?)

Many approaches to this do focus on the short head – typically the top N terms, where N might be 50 or 100 or even 500 (some number that’s manageable). I am interested in **identifying ways to understand the language through the whole long tail** as well.

As I have dug into this, I realized an important aspect of this problem is to **understand how much commonality there is to the language in use by users and also how much the language in use by users changes over time** – and this question leads directly to the topic at hand here.

There is an anecdote I have heard many times about the short head of your search log that “**80 percent of your searches are accounted for by the top 20% most commonly-used terms**“. I now question this and wonder what others have seen.

I have worked closely with several different search solutions in my career and the three I have worked most closely with (and have most detailed insight on) do not come even close to the above assertion. **Chart 1** shows the usage curve for one of these. The X axis is the percent of distinct terms (ordered by use) and the Y axis shows the percent of all searches accounted for by all terms up to X.

From this chart, you can see that **it takes approximately 55% of distinct terms to account for 80% of all searches** – that is a lot of terms!

This curve shows the usage for one month – I wondered about how similar this would be for other months and found (for this particular search solution) that the curves for every month were basically the exact same!

Wondering if this was an anomaly, I looked at a second search solution I have close access to to wonder if it might show signs of the “80/20″ rule. **Chart 2** adds the curve for this second solution (it’s the blue curve – the higher of the two).

In this case, you will find that the curve is “higher” – it reaches 80% of searches at about 37% of distinct terms. However, it is still pretty far from the “80/20″ rule!

After looking at this data in more detail, I have realized why I have always been troubled at the idea of paying close attention to only the so-called “short head” – **doing so leaves out an incredible amount of data**!

In trying to understand the details of why, even though neither is close to adhering to the “80/20″ rule, the usage curves are so different, I realize that there are some **important distinctions between the two search solutions**:

- The first solution is from a knowledge repository – a place where users primarily go in order to do research; the second is for a firm intranet – much more focused on news and HR type of information.
- The first solution provides “search as you type” functionality (showing a drop-down of actual search results as the user types), while the second provides auto-complete (showing a drop-down of possible terms to use). The auto-complete may be encouraging users to adopt more commonality.

I’m not sure how (or really if) these factor into the shape of these curves.

In understanding this a bit better, **I hypothesize two things**: 1) the **shape of this curve is stable over time** for any given search solution, and 2) the **shape of this curve tells you something important about how you can manage your search solution**. I am planning to dig more to answer hypothesis #1.

Questions for you:

- Have you looked at term usage in your search solution?
- Can you share your own usage charts like the above for your search solution and describe some important aspects of your solution? Insight on more solutions might help answer my hypothesis #2.
- Any ideas on what the shape of the curve might tell you?

I will be writing more on these search term usage curves in my next post as I dig more into the time-stability of these curves.