I have been working in several areas of the software business since 1990. Early in my career, I spent several years working for a systems integration company specializing in building custom software solutions for clients. I worked with Unix workstations on numerous applications and then transitioned in the mid-90’s to classic client-server applications running on PCs and then worked extensively with Lotus Notes and web technologies.
In the late 90’s I started working in the knowledge management space for my employer, Cambridge Technology Partners, and learned a lot about the business aspects as well as the technical underpinnings of knowledge management. I worked for Ray Sims for most of this period.
Today I work for Deloitte in the Global Consulting Knowledge Management group. My role is the Portal Program Lead for GCKM, where my responsibilities primarily revolve around providing the vision for the evolution of the consulting knowledge management portal and guiding the projects that move that evolution forward.
Previously, I worked for Novell’s IT department and was responsible for Novell’s content management solution (including its numerous pieces) and several collaboration tools that support their internal communities. In this role, I had a variety of responsibilities, including:
- Project managing content management tool implementation (Plone)
- Managing and supporting numerous additional repositories used throughout the company
- Managing the Enterprise Taxonomy
- Improving the search experience
- Supporting community infrastructure
In recent years, I have spoken at several different conferences on topics related to content management, including:
- 2005 AIIM Conference – “Evolving a Content Management Practice“
- 2005 KM World – “Finding Enterprise Knowledge“
- 2007 Enterprise Search Summit West – “Best Bets on Novell’s Intranet”
- 2007 Taxonomy Boot Camp – “Process and Politics of Implementing a Corporate Taxonomy”
- 2010 Taxonomy Boot Camp – “Enterprise Taxonomy: a vision“
- 2011 Enterprise Search Summit – “Search Quality In The Real World” and “Using Search Logs: From Best Bets to Business Intelligence”
- 2013 APQC KM conference – “How Deloitte Uses Analytics and Social Search to Improve Content Findability”
I’ve also had the opportunity to be interviewed on numerous occasions, primarily about Novell’s corporate use of wiki technology. Some specific links:
- “Wiki Implementation: Challenging, but not overwhelming” from IT Business Edge
- “Wikis Are Alive and Kicking in the Enterprise” from eWeek
Lastly – I also post to a personal blog you can find here.