Comments for Lee Romero http://blog.leeromero.org On Content, Collaboration and Findability Tue, 23 Feb 2010 18:35:33 -0600 http://wordpress.org/?v=2.8.6 hourly 1 Comment on The 3 Principles of Enterprise Search (part 2): Identity by Office 2007 http://blog.leeromero.org/2008/01/08/the-3-principles-of-enterprise-search-identity/comment-page-1/#comment-19867 Office 2007 Tue, 23 Feb 2010 18:35:33 +0000 http://blog.leeromero.org/2008/01/08/the-3-principles-of-enterprise-search-identity/#comment-19867 Great article, thanks for the share. Blog bookmarked :) Great article, thanks for the share. Blog bookmarked :)

]]> Comment on Enterprise Search Best Bets – a good enough practice? by Lee Romero » Blog Archive » Best Bet Governance http://blog.leeromero.org/2009/02/03/enterprise-search-best-bets/comment-page-1/#comment-19817 Lee Romero » Blog Archive » Best Bet Governance Tue, 23 Feb 2010 02:58:15 +0000 http://blog.leeromero.org/?p=339#comment-19817 [...] previously written about best bets and how I thought, while not perfect, they were an important part of a search solution.  In that [...] [...] previously written about best bets and how I thought, while not perfect, they were an important part of a search solution.  In that [...]

]]> Comment on Embedding Knowledge Sharing in Performance Management by Lee Romero » Blog Archive » Yes, I am Alive! http://blog.leeromero.org/2009/02/10/embedding-knowledge-sharing-in-performance-management/comment-page-1/#comment-19816 Lee Romero » Blog Archive » Yes, I am Alive! Tue, 23 Feb 2010 02:56:20 +0000 http://blog.leeromero.org/?p=372#comment-19816 [...] now been slightly over a year since my last post.  Yikes, time [...] [...] now been slightly over a year since my last post.  Yikes, time [...]

]]> Comment on Enterprise Taxonomy – A Business Process for Managing A Taxonomy by Cathy http://blog.leeromero.org/2009/01/15/enterprise-taxonomy-a-business-process-for-managing-a-taxonomy/comment-page-1/#comment-9346 Cathy Wed, 29 Jul 2009 17:20:05 +0000 http://blog.leeromero.org/?p=250#comment-9346 This is very interesting, have you done anything with global enterprise taxonomy? A. The process to assist local managers in mapping their country specific content to the enterprise taxonomy B. Translation process or issues for the enterprise taxonomy c. Taxonomy governance (assume distributed publishing in Americas, Europe, Asia, etc) We have an Enterprise taxonomy that has 3 levels. Level 1 - Global Titles Level 2 - Global Sub-Titles Level 3 - Local Content We have done our planning, creation and testing for Levels 1 & 2, and have mapped in all the US content for level 3. Now, we need to develop a process for the countries to map their local content. Any thoughts would be appreciated, thanks! This is very interesting, have you done anything with global enterprise taxonomy? A. The process to assist local managers in mapping their country specific content to the enterprise taxonomy B. Translation process or issues for the enterprise taxonomy c. Taxonomy governance (assume distributed publishing in Americas, Europe, Asia, etc) We have an Enterprise taxonomy that has 3 levels.

Level 1 – Global Titles
Level 2 – Global Sub-Titles
Level 3 – Local Content

We have done our planning, creation and testing for Levels 1 & 2, and have mapped in all the US content for level 3. Now, we need to develop a process for the countries to map their local content. Any thoughts would be appreciated, thanks!

]]> Comment on What is a Search Analyst? by Mou Nandi http://blog.leeromero.org/2009/01/27/what-is-a-search-analyst/comment-page-1/#comment-7754 Mou Nandi Wed, 24 Jun 2009 17:50:18 +0000 http://blog.leeromero.org/?p=297#comment-7754 This is a really good article and really identifies the job of a search analyst. I would like to share my experience on one point under the heading "Measuring Success as a Search Analyst" It is really tricky to "Measure overall increase in search usage " and measuring the quality of search results from that figure unless it is specifically designed to do so.There are several ways to using search usage as a measure of search usability 1. Tracking user activity from search result page and time spent on every page. 2. Conversion( people registering to the site, downloads from the site, buying from the site , calls made to customer service etc) generating from search result page. 3. Explicit feedback from visitors This is a really good article and really identifies the job of a search analyst.

I would like to share my experience on one point under the heading “Measuring Success as a Search Analyst”

It is really tricky to “Measure overall increase in search usage ” and measuring the quality of search results from that figure unless it is specifically designed to do so.There are several ways to using search usage as a measure of search usability

1. Tracking user activity from search result page and time spent on every page.

2. Conversion( people registering to the site, downloads from the site, buying from the site , calls made to customer service etc) generating from search result page.

3. Explicit feedback from visitors

]]> Comment on People Search – A Fourth Generation Proof of Concept – Part 1: The goals by WILLIAM http://blog.leeromero.org/2008/10/31/people-search-a-fourth-generation-proof-of-concept-part-1-the-goals/comment-page-1/#comment-5501 WILLIAM Mon, 04 May 2009 03:06:08 +0000 http://blog.leeromero.org/?p=101#comment-5501 This article was extremely interesting, especially since I was searching for thoughts on this subject last Thursday. This article was extremely interesting, especially since I was searching for thoughts on this subject last Thursday.

]]> Comment on Search Analytics – Basic Metrics by links for 2009-04-13 « Mandarine http://blog.leeromero.org/2009/01/20/search-analytics-basic-metrics/comment-page-1/#comment-4655 links for 2009-04-13 « Mandarine Tue, 14 Apr 2009 04:12:45 +0000 http://blog.leeromero.org/?p=280#comment-4655 [...] Lee Romero » Blog Archive » Search Analytics - Basic Metrics (tags: search research seo ia) [...] [...] Lee Romero » Blog Archive » Search Analytics – Basic Metrics (tags: search research seo ia) [...]

]]> Comment on Embedding Knowledge Sharing in Performance Management by Coney Biel http://blog.leeromero.org/2009/02/10/embedding-knowledge-sharing-in-performance-management/comment-page-1/#comment-3169 Coney Biel Tue, 17 Feb 2009 18:06:24 +0000 http://blog.leeromero.org/?p=372#comment-3169 Performance Management is based on Leadership Performance of an organization. As reported by Med Yones, a Global Strategy Expert, poor company performance comes mainly from dysfunctional leadership. In his paper he also talks about Dysfunctional leadership symptoms and warning signs. You can read the whole article at http://www.iim-edu.org/associates/medyones/executiveeeducationleadership.pdf Performance Management is based on Leadership Performance of an organization. As reported by Med Yones, a Global Strategy Expert, poor company performance comes mainly from dysfunctional leadership. In his paper he also talks about Dysfunctional leadership symptoms and warning signs. You can read the whole article at

http://www.iim-edu.org/associates/medyones/executiveeeducationleadership.pdf

]]> Comment on What is a Search Analyst? by Avi Rappoport http://blog.leeromero.org/2009/01/27/what-is-a-search-analyst/comment-page-1/#comment-3019 Avi Rappoport Thu, 12 Feb 2009 20:34:29 +0000 http://blog.leeromero.org/?p=297#comment-3019 This is a very fine article and I will definitely be linking back to it. This is a very fine article and I will definitely be linking back to it.

]]> Comment on Enterprise Search Best Bets – a good enough practice? by Lee Romero http://blog.leeromero.org/2009/02/03/enterprise-search-best-bets/comment-page-1/#comment-2773 Lee Romero Thu, 05 Feb 2009 19:17:18 +0000 http://blog.leeromero.org/?p=339#comment-2773 Thanks for the kind words, Kas! As far as ROI - I can imagine how to measure (at a gross level) the investment side of things. What I would be challenged to measure would be the "return" side of the equation. My first thought is to measure what percentage of click-throughs in search results are from best bets? That gives you a general idea of their utility, anyway. That isn't sufficient because it does not measure how useful those results were (did the target meet the needs of the searcher?) It also does not provide any insight on the impact of letting those same items simply show up in the organic results as they normally would. If you make the leap that the items clicked on were valuable at all (that they were the "right answer" to the query), I could imagine disabling the "best bets" display for a time and seeing how affects which targets a user selects - if they still select the same items, managing best bets is not having much of an impact. Any other thoughts on measuring the utility of best bets directly? Thanks for the kind words, Kas!

As far as ROI – I can imagine how to measure (at a gross level) the investment side of things.

What I would be challenged to measure would be the “return” side of the equation. My first thought is to measure what percentage of click-throughs in search results are from best bets? That gives you a general idea of their utility, anyway.

That isn’t sufficient because it does not measure how useful those results were (did the target meet the needs of the searcher?)

It also does not provide any insight on the impact of letting those same items simply show up in the organic results as they normally would. If you make the leap that the items clicked on were valuable at all (that they were the “right answer” to the query), I could imagine disabling the “best bets” display for a time and seeing how affects which targets a user selects – if they still select the same items, managing best bets is not having much of an impact.

Any other thoughts on measuring the utility of best bets directly?

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